We tried to email Google about the information on our TARGET-FOCUSED SYSTEM of finding information on the Internet.
Unfortunately we could not find an email address -- so we sent an email to a Google "Help forum" -- which should be called an "Help-forum-NOT" -- which Google has evidently set up to shield Google from direct contact with the untouchable caste of American Internet users.
I wrote, "Please send me Google's email address for news releases. I want to tell them about our new "Targeted-Subject" system of finding information on the Internet.
Comments are invited by all members of this list" The following "A", "B" and "C" tells what happened next.
"A" was received by me from Christy -- obviously a Google employee -- reproduced in red between the next two horizontal lines. "A"
christy2010 Level 5 9:51 AM
Edit
Google do not off er free support. (sic.) You have to be an apps user for support
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"B" I replied to Christy -- my response is in blue "Thanks Christy,
You wrote -- Only "apps users" can email Google?
I find your reply puzzling.
What is an "apps user"??
Seems to me like a strange way to run a business that depends on the transfer of information. That is a philosophy that seems more like a government bureaucracy (the CIA) than a public company. Didn't you guys once promise to "do no evil"?
This might not be "evil" -- but it is, at least, graceless, faceless and rude. At one point in America's business history, it was considered very rude to fail to reply to a business letter."
Martin Carbone "C" -- I received an auto reply -- reproduced in green
Hi. This is the qmail-send program at yahoo.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.
<noreply@google.com>: 74.125.148.10 does not like recipient. Remote host said: 550 5.2.1 <noreply@google.com>... Mailbox disabled for this recipient Giving up on 74.125.148.10. ... Shame on Google, their management brass-duo, and their carefully designed system which protects them from polite customer comment.
The Emperor has no clothes -- and Google has lost its face.